Privacy policy

Effective Date: April 1, 2025

1. Introduction

At Autodime.com, operated by Cronweb Solutions Private Limited, we value the trust you place in us and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit or make a purchase on our website.

By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

When you use Autodime.com, we may collect the following categories of information:

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely via payment gateway; not stored directly)

b. Device and Usage Information

  • IP address

  • Browser type

  • Operating system

  • Pages viewed, time spent, and navigation data

c. Cookies and Tracking

  • Session cookies for shopping cart and login

  • Analytics cookies (Google Analytics, Meta Pixel)

  • Preference cookies to remember your settings

3. How We Use Your Information

We collect and process your data for the following purposes:

  • To process and fulfill your orders

  • To communicate about your purchase, deliveries, or returns

  • To send order updates, promotional content, or newsletters (only if opted-in)

  • To personalize your shopping experience

  • To improve website functionality, product offerings, and customer support

  • To detect fraud and secure transactions

  • To comply with legal obligations

4. Legal Basis for Processing (As per Indian Law)

Our processing activities are based on:

  • Consent – for marketing communications and cookies

  • Contractual necessity – for order fulfillment and shipping

  • Legal obligation – for compliance and fraud prevention

  • Legitimate interest – for analytics and business operations

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

  • Logistics partners (e.g., courier services for delivery)

  • Payment processors (e.g., Razorpay, Cashfree, PayPal)

  • IT and customer support services

  • Government authorities, when required by law

  • Analytics providers to track performance and behavior (e.g., Google, Meta)

All third parties are bound by confidentiality and data protection obligations.

6. Cookies Policy

Autodime.com uses cookies to:

  • Keep you logged in

  • Retain your shopping cart

  • Measure usage patterns

  • Customize user experience

You can control cookie settings from your browser preferences.

7. Data Retention

We retain your personal data:

  • As long as your account is active

  • To comply with legal and tax obligations

  • For up to 7 years for invoicing, order, and shipping records

You can request deletion of your data by contacting us at [email protected].

8. Your Rights

As a user, you have the right to:

  • Access your personal data

  • Correct or update your data

  • Delete your data (subject to legal constraints)

  • Withdraw consent for marketing

  • Object to certain processing activities

  • Request data export (portability)

To exercise these rights, email [email protected].

9. Security of Your Information

We use robust security measures including:

  • SSL encryption

  • Secure payment gateways

  • Regular website audits

  • Restricted data access to authorized personnel only

However, no system is completely foolproof. You are advised to keep your login credentials confidential.

10. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect data from minors. If found, such data will be deleted immediately.

11. International Users

Our website and servers are based in India. By using the site from outside India, you consent to transferring your data to India for processing as per Indian laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we’ll revise the “Effective Date” at the top and notify you via email or website banner.

We encourage you to review this page regularly.

13. Contact Us

For questions, feedback, or complaints regarding this Privacy Policy or your data:

Cronweb Solutions Private Limited
Email: [email protected]