Cancellation Policy

Effective Date: 18 February 2026

This Cancellation Policy explains when and how an order can be cancelled on Autodime (“we”, “us”, “our”). By placing an order on autodime.com, you agree to this policy.

Contact: [email protected]

Hotline: +91 78952 78133

1) Customer-Initiated Cancellation (Before Dispatch Only)

You may request to cancel your order only if it has not been dispatched/shipped.

Once an order is dispatched, it cannot be cancelled. Any request after dispatch will be handled only as per our Return & Refund Policy (where eligible).

Cancellation Window

  1. Cancellation requests must be made within 12 hours of placing the order OR before dispatch, whichever is earlier.
  2. After this window, cancellation is not guaranteed because processing, packing, and vendor allocation may already begin.

How to Request Cancellation

Email [email protected] with:

  1. Order ID
  2. Reason for cancellation
  3. Registered email/phone (for verification)
A cancellation request is considered accepted only after you receive a confirmation from Autodime support.

2) Cancellation After Dispatch (Not Allowed)

If the order status shows Shipped / Dispatched / Out for Delivery, the order cannot be cancelled.

  1. Do not raise cancellation requests at this stage.
  2. Do not refuse delivery as a “cancellation alternative” (see Section 5: RTO/Refusal).

If you still have an issue, you may contact support, and if eligible, we will guide you under the Return & Refund Policy.

3) Refunds for Successful Cancellations (Prepaid Orders)

If your prepaid order is successfully cancelled before dispatch:

  1. The refund will be processed to the original payment method.
  2. Processing time: typically within 3–5 business days after cancellation approval.
  3. Bank/gateway credit time: typically 5–7 business days (depends on bank/payment gateway).
Convenience fees or gateway charges, if any are applied in the future, may be non-refundable unless required under applicable law.

4) COD Order Cancellations

Yes, Cash on Delivery (COD) orders can also be cancelled before dispatch by emailing [email protected] with your Order ID.

Important (COD discipline):

Refusing a COD order at delivery without prior cancellation approval may result in:

  1. COD being disabled for your account in the future
  2. orders being restricted to prepaid only
  3. This is to control logistics losses and misuse.

5) Delivery Refusal / RTO - Not Treated as Cancellation

If a customer refuses delivery, is unavailable repeatedly, or provides an incorrect/incomplete address causing the parcel to return (RTO):

  1. It is not treated as a valid cancellation.
  2. Any refund (if applicable) will be initiated only after the parcel is returned to us and inspected.
  3. Shipping, handling, and RTO charges may be deducted from the refundable amount (where applicable and legally permitted).

Repeated RTO/refusal behaviour may lead to account restrictions and COD being blocked.

6) Partial Cancellations (Multi-Item Orders)

Partial cancellation (removing one or more items from an order) may be allowed only if the order has not been processed or packed.

  1. Partial cancellation is not guaranteed
  2. If items are already packed or dispatched, partial cancellation will not be possible
  3. Email [email protected] with your Order ID and item details to check feasibility

7) Order Cancellation by Autodime

Autodime reserves the right to cancel an order in situations including, but not limited to:

  1. Product out of stock / discontinued
  2. Pricing, listing, or technical errors
  3. Payment verification failure / incomplete payment
  4. Inaccurate or incomplete shipping details
  5. Address not serviceable by courier
  6. Suspected fraud, policy abuse, or high-risk transaction signals
  7. Bulk/resale patterns or abnormal ordering activity

If Autodime cancels an order after payment is received, we will notify you and process a refund as per Section 3.

8) Policy Misuse & Account Actions

To protect the platform from losses and misuse, we may take actions such as:

  1. limiting cancellations on repeated abuse patterns
  2. disabling COD for accounts with multiple refusals/RTOs
  3. restricting suspicious accounts/orders
  4. requiring prepaid-only mode for certain users/locations

9) Contact

For cancellation-related help, contact:

Email: [email protected]