Return Policy

Effective Date: 18 February 2026

At Autodime (“we”, “us”, “our”), we sell car accessories and auto parts where fitment, handling, and installation matter a lot. To protect customers from genuine issues and to protect the business from misuse, our Return & Refund Policy is strict and evidence-based.

By placing an order on autodime.com, you agree to this policy.

1) Overview

  1. Returns/refunds are not automatic and are only offered under the specific conditions below.
  2. We do not offer “trial, change-of-mind, or like/dislike” returns.
  3. Many products are vehicle-specific. Customers must verify model/variant compatibility before ordering or contact support.

2) Mandatory Proof Requirement (Important)

To request a return or refund, you must provide a clear, continuous unboxing video that:

  1. starts from before opening the sealed package
  2. shows the shipping label (name/order/waybill)
  3. shows the seal being opened
  4. shows the product clearly from all sides
  5. shows any issue/damage/incorrect item clearly in the same continuous clip

- No unboxing video = No return/refund (strictly enforced).

This is to prevent disputes, part-swaps, missing-item claims, and damage after delivery.

3) Return/Refund Request Window

  1. You must raise the request within 48 hours of delivery (as per courier delivery timestamp).
  2. Requests after 48 hours are not eligible, even if the item is unused.

How to request: Email [email protected] with:

  1. Order ID
  2. Product name(s)
  3. Reason for request
  4. Unboxing video (Google Drive link / attachment, as applicable)
  5. Clear photos (optional but recommended)

4) Eligible Reasons

A return/refund may be approved only if our team verifies, based on evidence, that one of these occurred:

  1. Wrong Product Delivered (different item than ordered)
  2. Missing Item/Accessory inside the parcel (must be proven in unboxing video)
  3. Transit Damage (visible in unboxing video)
  4. Manufacturing Defect (verified by our QC; additional images/videos may be requested)
Note: If your product page is marked “Non-Returnable”, it is not eligible even in these cases unless the issue is proven as wrong item or transit damage.

5) Not Eligible (No Return/No Refund)

Returns/refunds are not accepted for:

  1. No unboxing video / edited or cut video / incomplete video
  2. Change of mind, “na pasand”, quality perception, “looks different”
  3. Color shade mismatch due to lighting/screen differences
  4. Wrong order placed by customer (wrong model/variant/year selected)
  5. Fitment issues due to incorrect selection by customer (unless explicitly confirmed by our support in writing)
  6. Products used, installed, wired, drilled, modified, or attempted installation
  7. Damage caused after delivery due to handling, installation, washing, chemicals, accidents, or misuse
  8. Items returned without original box, tags, manuals, freebies, or protective packaging
  9. Clearance / sale / special deals where product is marked “Final Sale / Non-Returnable”
  10. Orders placed for commercial resale/wholesale unless explicitly agreed in writing

6) Condition of Returned Items

If a return is approved:

  1. The product must be unused and in original condition
  2. Must include original packaging, tags, manuals, and all accessories/freebies
  3. The item must pass inspection/QC after we receive it

If the item fails inspection, we may reject the return and ship it back at the customer’s cost.

7) Reverse Shipping & Fees

  1. If the return is approved due to our verified mistake (wrong item / missing item / verified transit damage), we will guide you on the return pickup process.
  2. For other approved cases (where applicable), reverse shipping may be borne by the customer or deducted from refund amount.
We reserve the right to choose the reverse pickup/courier method to avoid loss or damage in transit.

8) Replacement / Exchange (If Applicable)

Some items may be eligible for exchange (example: seat covers, mats) only for size/fitting issues:

  1. Exchange depends on stock availability
  2. Exchange is processed after we receive and verify the returned item
  3. Typical exchange timeline: 7–12 business days
  4. If the exchange is due to customer selection/fitting preference, reverse shipping cost is borne by the customer
  5. If exchange is due to our verified error, we assist as per case

9) Refunds / How and When

Refunds are issued only after:

  1. Return request is approved
  2. Item is received (if return required)
  3. QC inspection is passed

Refund processing time: within 3–5 business days after inspection approval.

Bank/payment gateway credit time: typically 5–7 business days after processing (depends on bank/gateway).

Refund method:

  1. Prepaid orders: refunded to the original payment method
  2. COD orders (if eligible): refunded via UPI/Bank transfer after customer confirmation

10) Partial Refunds / Deductions (If Applicable)

In certain valid cases, we may issue a partial refund if:

  1. Packaging/parts/accessories are missing
  2. Product shows signs of handling/installation attempt
  3. Return shipping or COD charges are non-recoverable
  4. Freebie/promotional item is not returned

All deductions (if any) will be communicated during resolution.

11) Order Refusal / Undelivered / RTO

If a customer refuses delivery, provides incorrect address, or is unavailable causing the shipment to return (RTO):

  1. Refunds (if any) will be processed after the item returns to us and passes inspection
  2. Shipping, handling, and RTO charges may be deducted
  3. For COD orders, repeated RTOs may lead to COD being disabled for the user

12) Chargebacks & Payment Disputes

We strongly encourage contacting us first at [email protected] for resolution.

If a customer raises a payment dispute/chargeback without following this policy, or without providing required proof (unboxing video), we reserve the right to:

  1. contest the dispute using courier records, tracking, delivery proof, and internal logs
  2. suspend the account and block future orders to prevent misuse

13) How to Initiate a Return/Refund

Email: [email protected] within 48 hours of delivery with:

  1. Order ID
  2. Reason
  3. Unboxing video (mandatory)
  4. Photos (optional)
  5. Our team reviews requests within 1–2 business days and will confirm the next steps.

14) Policy Updates

We may update this policy from time to time. The latest version will always be available on this page with the updated effective date.