Shipping Policy

Effective Date: 18 February 2026

This Shipping Policy explains shipping coverage, timelines, charges, tracking, delivery rules, and how shipping-related issues are handled on Autodime (“we”, “us”, “our”).

Contact: [email protected]

1) Shipping Coverage

  1. We currently ship PAN India, covering most major cities, towns, and select remote areas.
  2. International shipping is not supported at this time.
  3. Delivery availability depends on courier serviceability for your PIN code. If your location is not serviceable, we may cancel the order and refund prepaid payments as per applicable timelines.

2) Shipping Charges

  1. Shipping charges (if applicable) are calculated at checkout based on factors such as delivery PIN code, product type, weight/volumetric weight, and courier rates.
  2. Shipping charges are non-refundable once the order is shipped/dispatched, even if the customer later refuses delivery or requests cancellation after dispatch.
  3. Any additional services (e.g., special handling) may have separate charges if offered in the future.

3) Order Processing & Dispatch Timeline

  1. Orders are typically processed and dispatched within 1–3 business days after successful order confirmation/payment verification.
  2. Business days exclude Sundays and major public holidays.
  3. Dispatch timelines may vary due to:
  4. stock/vendor availability
  5. high sale/peak periods
  6. address verification issues
  7. payment risk verification
  8. operational constraints beyond our control
Note: “Processing” means order confirmation, verification, packing, and handing over to courier. “Shipped/Dispatched” means the parcel has been handed over to a logistics partner.

4) Delivery Timelines

  1. Standard delivery timelines usually range from 3–10 business days after dispatch, depending on location and courier service levels.
  2. Remote/extended PIN codes may take longer.
  3. Delivery timelines are estimates and not guaranteed due to external factors (weather, strikes, courier delays, route restrictions, etc.).

5) Shipping Partners

We work with reliable logistics providers such as:

  1. Delhivery
  2. Blue Dart
  3. DTDC
  4. Shiprocket
  5. and other courier partners as required

Courier selection may vary based on serviceability, cost, product type, and delivery performance.

6) Order Tracking

Once shipped, customers will receive a tracking number and courier partner name via email/SMS (where available). You can track your order anytime via:

  1. Our order tracking page: autodime.com/track-order
  2. The courier partner’s official tracking website

Tracking updates may take 12–24 hours to reflect after dispatch.

7) Address & Contact Details

Customers must provide accurate:

  1. full address (house/flat number, street, landmark)
  2. correct PIN code
  3. active mobile number/email

If an address is incomplete/incorrect or the customer is unreachable, the shipment may be delayed, returned (RTO), or cancelled by the courier. Any costs arising from such issues may be borne by the customer.

Address change requests:

  1. Allowed only before dispatch, subject to feasibility.
  2. After dispatch, address changes are generally not possible.

8) Delivery Attempt Rules

Courier partners may attempt delivery multiple times. If delivery fails due to:

  1. customer unavailable
  2. incorrect address
  3. refusal to accept
  4. repeated non-response
  5. …the shipment may be marked as RTO (Return to Origin).

9) RTO / Refused Delivery / Non-Delivery

If a shipment returns to us (RTO) due to customer-related reasons (refusal, unavailable, wrong address, etc.):

  1. It is not treated as a valid cancellation.
  2. Any refund (if applicable) will be initiated only after the package is returned and inspected.
  3. Shipping charges and RTO charges may be deducted from the refundable amount (where applicable and legally permitted).
  4. Repeated RTO/refusals may result in COD being disabled or account restrictions to prevent misuse and logistics loss.

10) Damaged Parcel / Tampered Package

If you receive a parcel that appears:

  1. tampered
  2. opened
  3. severely damaged
  4. do not accept delivery (if possible) and immediately contact us at [email protected] with photos/videos.

If accepted, you must still follow our Return & Refund Policy, including the mandatory continuous unboxing video requirement.

11) Split Shipments

In some cases, items in the same order may be shipped separately due to:

  1. vendor location differences
  2. product availability
  3. packaging constraints
  4. You may receive multiple tracking numbers for one order.

12) Force Majeure / Uncontrollable Delays

We are not liable for delays caused by events beyond our reasonable control such as:

  1. natural disasters
  2. strikes
  3. government restrictions
  4. courier network disruptions
  5. public emergencies

In such cases, we will support you with tracking and best-effort coordination.

13) Need Help?

For shipping-related support, contact:

Email: [email protected]