Shipping Policy

1. Service Coverage

We currently offer shipping across India, covering most major cities, towns, and select remote areas. International shipping is not supported at this time.

2. Shipping Charges

  • Standard Shipping: ₹49 flat rate for all orders below ₹499.

  • Free Shipping: Orders above ₹499 qualify for free standard delivery.

  • Shipping charges, if any, are calculated at checkout and are non-refundable once the order is shipped.

3. Order Processing Time

  • Orders are processed and dispatched within 1–3 business days (excluding Sundays and public holidays).

  • Once processed, you will receive a shipment tracking link via email or SMS.

  • In rare cases of delays (e.g., high demand, stock issues), you will be notified proactively.

4. Estimated Delivery Timelines

Location TypeEstimated Delivery Time
Metro Cities3 – 5 business days
Tier 2 & 3 Cities4 – 7 business days
Remote Areas5 – 10 business days

Please note that delivery times may vary due to unforeseen circumstances like weather, festivals, or courier delays.

5. Shipping Partners

We work with leading logistics providers such as Delhivery, Blue Dart, DTDC, Shiprocket, and others to ensure reliable and timely delivery.

6. Order Tracking

Once shipped, customers will receive a tracking number and courier partner name via email or SMS. You can track your order anytime via:

7. Incorrect Address / Delivery Issues

  • Ensure your shipping address is complete and accurate at checkout.

  • If an incorrect or incomplete address is provided:

    • We may attempt to contact you before dispatch.

    • If delivery fails due to incorrect address and the package is returned, re-shipping charges will apply.

8. Delivery Attempts

Our courier partners will attempt delivery up to 2 times. If the package is undeliverable after repeated attempts, it may be returned to us. We will then reach out for further instructions.

9. Damaged or Tampered Packages

  • If you receive a package that appears tampered with or damaged, do not accept it.

  • Record a video while unboxing the package (required for returns/refunds).

  • Report the issue to us within 48 hours of delivery at [email protected] with images and video proof.

10. Packaging

All orders are packed with care using high-quality materials to ensure the safety of your car accessories during transit. Fragile items are bubble-wrapped or boxed separately.

11. Contact Us

For any questions or concerns about shipping, feel free to contact:

Cronweb Solutions Private Limited
Email: [email protected]