Privacy Policy

Effective Date: 18 February 2026

Autodime (“Autodime”, “we”, “our”, “us”) is an e-commerce platform for car accessories and auto parts, operated by Cronweb Solutions (OPC) Private Limited (“Company”).

GSTIN: 09CXHPD6236K1Z7

Contact Email: [email protected]

Phone/Hotline: +91 78952 78133

Address: Cronweb Solutions (OPC) Private Limited, Meerut, Uttar Pradesh, India

This Privacy Policy explains how we collect, use, share, store, and protect your information when you visit or use Autodime, including placing orders, creating an account, or contacting support.

By using Autodime, you agree to the practices described in this Privacy Policy.

1) Scope

This policy applies to:

  1. Visitors browsing autodime.com
  2. Customers who create an account or place orders
  3. Users who interact with our support channels (email/phone/tickets)
  4. Sellers/Vendors/Store partners (where applicable)

This policy does not apply to third-party websites/apps linked from Autodime.

2) Information We Collect


A. Information you provide directly

  1. Account details: name, email, mobile number, password (stored in encrypted/hashed form)
  2. Order details: billing/shipping address, contact details, items purchased, order notes
  3. Support details: messages, attachments/screenshots, complaint details
  4. KYC/verification (if required for fraud prevention): limited documents/info only when necessary and only via secure methods

B. Information collected automatically

  1. Device & usage data: IP address, browser type, device identifiers, pages viewed, clicks, session duration, referring URLs
  2. Cookies & similar technologies: for login sessions, cart, preferences, analytics, and security

C. Payment information

  1. We use third-party payment gateways (e.g., Razorpay, Cashfree, PhonePe, UPI/Wallet/Card processors).
  2. We do not store full card numbers, CVV, or sensitive payment credentials on our servers.
  3. Payment gateways may collect payment details directly as per their own privacy policies.

3) Why We Use Your Information (Purpose & Legal Basis)

We use your information to:

  1. Process orders (confirmations, packing, shipping, delivery, returns/cancellations, invoices)
  2. Provide support and resolve issues
  3. Communicate updates about orders, service messages, security alerts
  4. Prevent fraud and protect users, vendors, and the platform
  5. Improve the website (analytics, debugging, performance, personalization)
  6. Comply with law (taxation, accounting, anti-fraud measures, lawful requests)

We process data based on: performance of contract (fulfilling your order), consent (marketing/cookies where required), legitimate interests (security/fraud prevention), and legal obligations.

4) Cookies & Tracking

We use cookies to:

  1. Keep you logged in and maintain cart/session
  2. Remember preferences (light/dark mode, language, etc.)
  3. Measure site performance and improve experience
  4. Detect suspicious activity and protect accounts

You can control cookies via your browser settings. Disabling cookies may impact features like login, cart, and checkout.

5) How We Share Your Information

We share information only when necessary, such as with:

  1. Payment gateways & banking partners to process payments and prevent fraud
  2. Shipping/logistics partners to deliver your order (name, phone, address, order reference)
  3. Technology/service providers (hosting, email/SMS, analytics, customer support tools) bound by confidentiality and security obligations
  4. Vendors/Sellers (if marketplace model) to fulfill your order
  5. Legal/regulatory authorities when required by law, court order, or to protect rights and safety

We do not sell your personal data.

6) Data Storage, Retention & Security


A. Storage & retention

We retain your information as long as needed to:

  1. Provide services and maintain your account
  2. Comply with tax, accounting, and legal requirements
  3. Resolve disputes and enforce policies
  4. Prevent fraud and abuse

Order/invoice records may be retained for longer periods where required by applicable laws.

B. Security measures

We use reasonable security practices such as:

  1. HTTPS/SSL encryption in transit
  2. Access controls and limited internal access
  3. Secure hosting and monitoring
  4. Password hashing and authentication safeguards

No method of transmission/storage is 100% secure; however, we continuously work to protect your information.

7) Your Choices & Rights

Depending on applicable law, you can:

  1. Access and review certain account information
  2. Correct inaccurate information
  3. Request deletion of your account data (subject to legal/record retention needs)
  4. Opt out of promotional communications (order/service messages will still be sent)
  5. Withdraw consent where processing is based on consent

To request any of the above, email: [email protected].

8) Children’s Privacy

Autodime is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal data, contact us to remove it.

9) Third-Party Links

Autodime may contain links to third-party sites (brands, vendors, social platforms). Their privacy practices are independent of ours. Please review their policies before sharing data.

10) International Users

If you access Autodime from outside India, your information may be processed in India or other locations where our service providers operate, subject to appropriate safeguards.

11) Compliance Note (India)

We aim to follow applicable Indian privacy and data protection requirements, including the Information Technology Act, 2000, associated rules on sensitive personal data, and the Digital Personal Data Protection Act, 2023 (as applicable).

12) Grievance & Contact

For questions, complaints, or privacy requests:

Grievance/Support Contact

Email: [email protected]

Phone: +91 78952 78133

Address: Cronweb Solutions (OPC) Private Limited, Meerut, Uttar Pradesh, India

We will make reasonable efforts to respond within a practical timeframe and as required under applicable law.

13) Changes to This Policy

We may update this Privacy Policy to reflect changes in practices, technology, or legal requirements. Updates will be posted on this page with a revised “Effective Date”.